Return and Refund Policy
Last updated: July 24, 2020
Thank you for shopping at Neun Welten.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
- Company(referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Neun Welten enterprise gmbh, Sinstorfer Kirchweg 74-92, 21077, Hamburg.
- Goodsrefer to the items offered for sale on the Service.
- Ordersmean a request by You to purchase Goods from Us.
- Servicerefers to the Website.
- Websiterefers to Neun Welten, accessible from neun-welten.de/tnyatkabzfk7ulyx/
- Youmeans the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, the return shipping costs are to be paid by the buyer.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: [email protected]
Return and Refund Policy for Neun Welten